Acceptable Use and Prohibited Products Policy

This policy sets the rules for using the platform, listings, content, AI features and related services. It complements the platform terms and the Seller Agreement and does not replace legal or regulatory obligations or mandatory consumer rights.

Bouteek reserves the right to determine the categories of products and services that may be offered or sold through the platform, and to approve, restrict, modify, suspend or stop them, for legal, regulatory, safety or operational reasons or legitimate commercial considerations.

A seller's admission to the platform or the approval of a particular product category does not give a permanent right to offer or sell that category. Changes that affect existing orders or acquired contractual rights are subject to the applicable agreements and the legislation in force.

Use the service lawfully, honestly and safely, provide accurate information, respect the rights of others and follow the security and verification instructions. Do not exceed your access limits or attempt to test, disrupt or get around the systems, or collect users' data without authorisation.

Fraud, impersonation, deception, fabricated reviews or testimonials and manipulation of rankings or orders are prohibited, as are unlawful, defamatory or rights-infringing content or content that violates privacy, malware, unsolicited messages, unlawful surveillance and incitement to violence, hatred or exploitation. Presenting generated outputs as genuine evidence, testimonials or approvals is prohibited.

Deliberately submitting fraudulent or misleading claims about payments, refunds, returns, non-receipt of products or other transactions connected with the platform is prohibited.

Manipulating discounts, promotional vouchers, referral rewards, loyalty points, AI usage units or other benefits through fictitious transactions, coordinated accounts, incorrect information or fraudulent means is also prohibited.

Bouteek may review lawfully available account and transaction records to verify suspected breaches and take proportionate measures in accordance with the approved agreements and policies. This clause does not limit the user's right to make legitimate complaints, good-faith payment disputes or refund requests that are legally due.

Do not list any goods or services that are unlawful, dangerous, counterfeit, stolen or unlicensed, that require an approval or licence that has not been verified, or that breach import or export controls, sanctions, or consumer protection, health and safety or intellectual property rules. Categories that need special approval where applicable include medicines and medical products, food and supplements, controlled substances, weapons, hazardous materials, tobacco- or nicotine-related products and regulated financial services. The approved category schedule sets out what is allowed and what requires documents or is refused.

In addition to the products and services prohibited by the legislation in force, Bouteek does not allow any products or services that fall outside the categories expressly approved on the platform to be offered or sold.

Categories are classified under the approved category schedule as: (a) categories prohibited by law, (b) restricted categories that require licences, approvals or additional documents, and (c) categories excluded from the platform by a commercial or operational decision of Bouteek, even if trading in them would be lawful in other circumstances.

A seller may not get around category restrictions by classifying products incorrectly, using misleading descriptions or combining prohibited or unapproved products with permitted products.

A seller holding a trade licence or regulatory approval is not, on its own, Bouteek's approval to sell the product through the platform, and Bouteek's approval does not replace any licence, accreditation or legal requirement that applies.

Product, price, tax, origin, availability, warning and claim information must be accurate and not misleading. Do not hide material defects or limitations, and do not use AI-generated images or text that change what the customer will receive or invent features, certification or origin. The seller is responsible for checking content before publishing it.

The seller must review and check the accuracy of all product information it provides or agrees to publish, including descriptions, images, claims and translations created or edited using AI tools.

The Arabic and English versions of product information must not conflict in material facts, warnings or conditions of use. The seller must correct any inaccurate or misleading information it discovers after publication, or notify Bouteek of it without undue delay so that appropriate action can be taken.

Report a breach through the Contact us page or support@bouteek.ae. Bouteek may review content, request evidence, disable a listing, restrict an account, remove content or notify the competent authority as necessary and proportionate, where lawful and practicable. We give reasons and an opportunity to remedy or seek review, and urgent action may be taken in cases of risk, fraud or legal obligation.

Where there are reasonable grounds indicating serious risks relating to product safety, a legal or regulatory breach, fraud or infringement of intellectual property rights, Bouteek may temporarily restrict the affected listings, prevent them from being relisted, stop accepting new orders for them and require the seller to suspend shipping of the products concerned where necessary and lawful, until the review is completed.

Submitting an objection to the action does not automatically cancel or suspend the temporary restrictions, provided that Bouteek reviews new evidence and whether the grounds for the action still apply in a proportionate manner.

In cases of product recalls or stopping sales, the seller must provide product identification details, batch or lot numbers, order fulfilment records and the reasonably available information, to support identifying the affected products, notifying customers and carrying out the required corrective measures.

These measures do not affect mandatory consumer rights, regulatory reporting obligations or the powers of the competent government authorities.

The user or seller cooperates with lawful investigations, recalls and safety requests and keeps the required traceability records. Bouteek's approval of a listing is not a guarantee of compliance, safety or authenticity.

The seller must obtain all licences, registrations, certificates of conformity and inspection, distribution permits and regulatory approvals needed for its products and activities, keep them valid and provide correct and up-to-date documents when reasonably requested.

The seller must notify Bouteek without undue delay when any licence expires, is suspended or is cancelled, or when a decision is issued to withdraw a product from the market, a regulatory notice is received or a material change occurs that may affect the safety of the product or the lawfulness of offering or selling it.

Bouteek may suspend the approval of listings or restrict the display of the products concerned until it is verified that the requirements are met, in accordance with this policy and the legislation in force. Bouteek's review of documents or approval to display the product is not a government certification or a guarantee of its continued compliance, and does not release the seller from its legal responsibilities.